Mercure Resort Sanur 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.4/5 276 أراء

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Mercure Resort Sanur - Image 1
Mercure Resort Sanur - Image 2
Mercure Resort Sanur - Image 3
Mercure Resort Sanur - Image 4
Jl. Mertasari,, Sanur,, Bali, Indonesia, 80228 Denpasar, Indonesia

الوصف

خدمات الفندق الإضافية

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

الإقامات المتوفرة لدينا

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موقع الفندق

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

نظام تحديد المواقع العالمي (GPS):-8.710925, 115.25405

الهاتف
فاكس +62 361 287303

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • الحيوانات الأليفة غير مسموح بها
  • خدمة نقل بالحافلة
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.4/5  276 أراء

تقييم TripAdvisor  4.0/5  3,121 أراء

2024 شهادة تميّز

Great to be back in Bali at Mercure Sanur Beach

ملاحظة Tripadvisor 5.0/5

nmgotravelling تقييم TripAdvisor المعتمد

3rd time we have stopped here and the fist since covid but was great to be back. The staff are so friendly and helpful and nothing is too much trouble. Stopped in Room 164 our favourite room. Lovely big room and double bed and access to the terrace which overlooks the well kept gardens. A minutes walk to the wonderful beach with plenty of sunbeds and is never busy. 15mins into town but plenty of smaller shops/Warungs only a short walk away. Very quiet area no noise at night Had 2 Spa treatments both 90mins couples massage again brilliant. Thank you too all the staff and looking forward to our return

Seafood Buffet - Never Again

ملاحظة Tripadvisor 2.0/5

Alicant تقييم TripAdvisor المعتمد

We didn't stay here but had seen them advertising the Seafood Buffet on a Monday night. My wife decided it would be a good birthday meal and so booked us in. The buffet is right on the beak itself which was a lovely setting however the breeze did make much of the food quite cool if not tepid. The food itself we both thought was very poor. To advertise it as seafood buffet was probably a bit strong. Sure, there was seafood, but the small prawns were black over the charcoal and cooked to the point of being reduced to mostly shell. It was much the same with the odd pieces of fish that were cold, dried out and generally unappealing. There were some nice salads and Potatoe dishes, but we weren't there for salad we paid IDR200,000 each for a seafood buffet. There were deserts however a shot glass full of creamed rice and a jam sponge roll fell somewhat short of the mark. Overall, the worst food experience in our 3 week stay. The least value for money and the least tasty and enjoyable. We have many meals in many other Warungs and restaurants they were all far better and far better value than this.

Dear Alicant, Warmest greetings from Mercure Bali Sanur Resort. Thank you for sharing your feedback about your experience at our Seafood Buffet. We're truly sorry to hear that your visit did not meet your expectations, especially on such a special occasion as a birthday. We apologize for the issue with the food temperature. Being located by the beach can present unique challenges, but we will certainly look into ways to better maintain the warmth of the dishes despite the breeze. We're sorry to hear that the seafood did not meet your expectations. Your comments about the prawns and fish are concerning, and we will be reviewing our cooking processes and quality control to ensure that all seafood is prepared to a high standard. It's sad to learn that you did not feel you received good value for your money. We strive to provide a wide variety of quality dishes, and we're sorry that this was not reflected in your experience. We appreciate your feedback on the desserts and will consider it when reviewing our menu offerings. Your comments are valuable as we work to improve our selections. Alicant, We would love the opportunity to make it up to you. If you are willing, please contact us directly so we can discuss how we might be able to provide a better experience for you in the future. Thank you again for your feedback. We hope to have the chance to serve you better in the future. With Kindest Regards, Dayu Purba Guest Experience Manager ge@mercureresortsanur.com

Mercure Resort Sanur

ملاحظة Tripadvisor 4.0/5

Glenn B Couples - تقييم TripAdvisor المعتمد

Stayed 6 nights, First impressions were wow, we had the $175 - Executive King Room, bit out dated but bed was really comfortable, room house keeping was average at best, repeatedly asked for extra towels and I don’t know whether they didn’t understand or not but the message wasn’t adhered too. Room and Pool towels are very average and need replacing, they need to be put in the bin. Great position right on the beach, the Genius Bar on the beach is great also, frequented it most days. Probably stay somewhere else next time

Dear Glenn B, Sunny greetings from Mercure Bali Sanur Resort. Thank you for sharing your detailed feedback with us. We're delighted to hear that you enjoyed our Executive King Room and found the bed comfortable. On the other hand, we apologize for the shortcomings you experienced with the housekeeping and towel service. Your comments have been noted, and we will address these areas to improve our service quality. It's wonderful to know that you appreciated our beachfront location. Thank you for choosing to stay with us, We understand your decision to explore other options for your next stay and hope to have the opportunity to welcome you back in the future with an enhanced experience. With Kindest Regards, Dayu Purba Guest Experience Manager

Not bad...not good....but could be so much better...

ملاحظة Tripadvisor 3.0/5

73P-Alex تقييم TripAdvisor المعتمد

I live in Bali and didn't want to have a long gojek ride after getting back to Sanur port from Nusa Penida. The Mercure Sanur is cheap...I'm Gold Accor...my expectations where...not high! Check-in. It looks like if you do check-in at 6pm, 75% of the staff has a "trainee" tag. We all start somewhere and my trainee was very willing to help. But I'm not the one supposed to train your staff...Supervisors are there for this...if only you can find them! Got upgraded to an "executive" room. Well....old, clean and basic is what can best describe the room. Remember, it's a cheap stay. Stay...it's what it is...perfect for a good walk in Sanur, use the hotel as a base and nothing more. Check-out...wrong bill...not sure he was a trainee...took ages to deal with. Points credited...was a point and cash stay...obviously they didn't credited the points and I had to follow up with All Accor. Would I go there on holidays. No. Is it ok for a one night stay, I guess so... where I come from, we say, you get what you pay for...so now you know...

Dear J3P-Alex, Warmest greetings from Mercure Bali Sanur Resort. Thank you for taking the time to share your feedback with us. We appreciate your detailed review and want to sincerely apologize for falling short of your expectations during your recent stay at our resort. Your comments regarding the check-in process and the presence of trainee staff members are duly noted. Please rest assured that we strive to provide excellent service to enhance our guest experience. We will continuing to ensure that our team members receive the necessary support and training to deliver a smoother check-in experience. We're sorry to hear that the upgraded "executive" room did not meet your expectations in terms of its age and basic amenities. We are constantly working to improve our facilities and guest experience, and your feedback will be taken into consideration as we continue to make enhancements. Regarding the check-out process and the delay in dealing with the incorrect bill, we apologize for any inconvenience caused. We will investigate this matter further to prevent similar issues from occurring in the future. We also apologize for any oversight regarding the crediting of points for your stay. Rest assured, we will follow up with our team to ensure that all points are credited accurately and promptly for future point and cash stays. While we regret that your experience did not meet your expectations this time, we hope you will consider giving us another chance in the future to demonstrate our commitment to providing exceptional service. If this could be a possibility, I would welcome your direct communication so I may personally care for your arrangements. With Kindest Regards, Dayu Purba Guest Experience Manager ge@mercureresortsanur.com

My stay here

ملاحظة Tripadvisor 5.0/5

Sam G تقييم TripAdvisor المعتمد

My stay here was absolutely amazing. The staff are great but I want to say a special thank you to Dedi. Dedi was the most gracious man we have ever met. He helped organise tours and was always available to answer our questions. Dedi you are an asset to the Mercure Sanur. The location was great with walking distance to the beach. Amazing place and we are already planning our next holiday. Thank you

Dear Sam G, Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your recent stay this month and we’re so pleased you enjoyed your stay with us. We're thrilled to hear that Dedi made such a positive impact on your stay. We'll be sure to pass along your kind words to him and the rest of the team. He will sincerely appreciate your kind words. Its wonderful to know that you enjoyed our convenient location and are already planning your next visit. Sam G, we hope your warm recollections of Mercure Sanur, will always be a lasting connection and you will always have a home here in Sanur when in need. You know you will always be welcome. With Kindest Regards, Dayu Purba Guest Experience Manager

بالاشتراك مع TripAdvisor

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جميع فنادقنا في Denpasar

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.